If you expected unused credits to roll over to the next billing cycle but don’t see them, here’s how to troubleshoot:

🔹 Step 1: Confirm Your Plan Status

• ✅ Credit rollover only applies to active paid subscriptions.
• If your plan expired, was canceled, or downgraded, unused credits cannot roll over.
• Check your plan status in the dashboard under Account → Subscription.

🔹 Step 2: Check the Billing Cycle

• Credit rollover happens at the start of your new billing period.
• If you just renewed or upgraded, your credits may not appear until the new cycle starts.
• Example: You had 200 unused credits on Boost Plan; next month they should add on top of your new monthly allocation.

🔹 Step 3: Verify Credit Usage

• Credits are deducted only for verified leads.
• If you accidentally unlocked invalid leads or duplicates, your credits may not have been used, but they still roll over.
• Check your credit history in the dashboard to see what was used and what remains.

🔹 Step 4: Contact Support

• If your credits still don’t appear after confirming plan status and billing cycle:
  • Contact 24/7 support via chat or phone.
  • Include your account email, plan, and expected rollover amount.
• Support can audit your credits and restore any eligible rollover.

⚡ Tips

• Credit rollover is automatic, no manual transfer is needed.
• Keep your subscription active to benefit from unlimited rollover.
• Plan upgrades add new credits on top of existing unused credits, maximizing your balance.

✅ Bottom Line: Unused credits always roll over as long as your subscription is active. Most issues are caused by plan status, billing timing, or misread credit history — easily resolved with a quick support check.