A-Leads offers flexible subscription management so you can adjust your plan anytime based on your team’s needs. Whether you’re scaling up, slowing down, or pausing entirely, we make it simple — without losing credits or facing hidden penalties.

🔼 Upgrading Your Plan

1. Why Upgrade?
   • Your team needs more credits (emails or mobile numbers).
   • You want access to advanced features sooner (AI scoring, enrichment limits, buying intent signals).
   • You’re scaling outreach and need additional HubSpot integrations or seats.
2. How It Works:
   • Go to your Billing section in the A-Leads dashboard.
   • Click Upgrade Plan.
   • Choose the plan that fits your new needs (Ignite → Boost → Power, or a custom plan).
   • Your account is immediately updated. New monthly/annual credits and features apply pro-rated for the remainder of your billing cycle, ensuring no wasted spend.
3. Credit Handling:
   • Existing credits roll over into your new plan automatically.
   • You only pay for the additional credits in your upgraded tier.

🔽 Downgrading Your Plan

1. Why Downgrade?
   • You have extra credits left from a big month and want to save money.
   • Outreach needs decreased temporarily.
2. How It Works:
   • Go to Billing → Change Plan → Downgrade.
   • Select the lower-tier plan you want to move to.
   • Downgrade takes effect from your next billing cycle, so you don’t lose access mid-month.
3. Credit Handling:
   • Unused credits from your previous plan roll over.
   • If your current credits exceed your new plan’s monthly allotment, they are retained, ensuring you never lose credits.

❌ Canceling Your Plan

1. Why Cancel?
   • You no longer need A-Leads for outreach.
   • You want to pause subscriptions temporarily before returning later.
2. How It Works:
   • Navigate to Billing → Cancel Plan.
   • Confirm cancellation. Your account remains active until the end of the current billing cycle.
3. Credit Handling:
   • Unused credits are yours to keep as long as you have an active account or if you choose a pause plan (for annual subscribers, prorated adjustments apply).
   • Any refunded credits from invalid leads are retained until your final usage.

⚡ Key Notes

• Immediate Flexibility: Upgrade immediately; downgrade or cancel at the end of your cycle.
• No Hidden Fees: Adjusting your plan never incurs penalties.
• Credits Always Protected: Combined with rollover and refund policies, you retain all valid, unused credits.
• Future-Proof: Plans can scale with your business, so you never outgrow your data.

🚀 Example Scenarios

Scenario 1 – Upgrade Mid-Month:

• You’re on Ignite (5,000 credits) → team needs Boost (12,000 credits).
• Upgrade applies instantly; remaining Ignite credits roll into Boost total.
• Your SDR team now has 12,000 + rollover credits immediately.

Scenario 2 – Downgrade:

• You’re on Boost (12,000 credits) → move to Ignite (5,000).
• Current unused credits = 3,000. They carry over into your new plan.
• Next month, your account continues with the lower plan, but no credit is lost.

Scenario 3 – Cancel:

• You cancel mid-cycle.
• Account stays active until the end of the billing period.
• Any remaining credits can still be used until the plan officially ends.

✅ Key Takeaway

A-Leads gives you full control over your subscription. Upgrade, downgrade, or cancel without worrying about losing credits, wasting money, or missing opportunities. Your investment in verified, real-time leads is always protected, letting your team scale outreach confidently.